1egame Frequently Asked Questions

Visit 1egame.net and click the registration link. You will need to provide a valid Pakistani mobile number, a working email address, and choose a secure password. Once your basic details are submitted, you will receive an OTP on your registered number to verify the account. Full access to deposits and withdrawals requires completing KYC verification with a valid CNIC or passport.

1egame requires a clear copy of your Pakistani CNIC (front and back) or a valid passport for identity verification. In some cases, a proof of address — such as a recent utility bill — may also be requested. Documents must be legible and unexpired. KYC is processed within 24 to 48 hours on business days, and you will be notified via your registered email or mobile number once approved.

The minimum age requirement on 1egame is 21 years. This applies to all products including cricket betting, live casino, slots, HRG Live, and Monster Dice. Age is verified at the point of registration and again during KYC. Accounts found to belong to players under 21 are permanently closed and any balance is handled in line with 1egame's licensing obligations.

On the 1egame login page, click the "Forgot Password" link. Enter your registered Pakistani mobile number or email address and you will receive a reset OTP or link within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact 1egame's 24/7 live chat support for immediate assistance.

No. 1egame strictly enforces a one-account-per-player policy. Registering multiple accounts using different mobile numbers, email addresses, or identity documents is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to have the duplicate closed.

You can request permanent account closure by contacting 1egame customer support via live chat or by emailing [email protected]. Before closure, any remaining PKR balance will be processed as a withdrawal to your verified payment method. Note that if you are requesting closure for responsible gaming reasons, 1egame can also apply a self-exclusion instead — which is reversible after a defined cooling-off period, unlike permanent closure.

Log in to your 1egame account and navigate to the Cashier section. Select JazzCash as your deposit method, enter your JazzCash mobile wallet number and the PKR amount you wish to deposit, then confirm. You will receive a payment prompt on your JazzCash app or an OTP to authorise the transaction. Most JazzCash deposits on 1egame are credited within minutes of successful authorisation.

Yes. EasyPaisa is a fully supported payment method on 1egame for both deposits and withdrawals. The process is similar to JazzCash — select EasyPaisa in the Cashier, enter your registered EasyPaisa mobile number, specify the PKR amount, and authorise via the EasyPaisa app or USSD prompt. EasyPaisa withdrawals are typically processed within 1 to 4 business hours once approved by the 1egame payments team.

The minimum deposit on 1egame varies slightly by payment method but is generally set at PKR 500 for JazzCash and EasyPaisa wallet transfers. Bank transfer deposits via HBL, UBL, or Meezan Bank may carry a higher minimum due to bank processing requirements. The exact current minimums for each payment method are displayed in the Cashier section of your 1egame account before you initiate any transaction.

Bank withdrawals to HBL, UBL, and Meezan Bank accounts are typically processed by 1egame within 1 to 2 business days after the withdrawal request is approved. Once processed from 1egame's end, standard interbank transfer timelines of the receiving bank apply — usually same-day for intrabank transfers and up to 2 additional business days for interbank IBFT transactions. Faster options like JazzCash or EasyPaisa are available if you need quicker access to your PKR.

1egame does not charge its own platform fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges or currency handling fees. It is worth checking your payment provider's current fee schedule. Any applicable third-party fees are displayed in the Cashier during the transaction flow before you confirm, so there are no hidden surprises.

1egame offers an extensive range of cricket betting markets covering PSL matches, international Test series, ODI and T20I fixtures involving Pakistan, IPL, and major bilateral series. Available markets include match winner, top run scorer, top wicket taker, total sixes, innings runs, player performance props, and live in-play betting during active matches. PSL season sees expanded market depth with boosted odds on select matches.

Yes. The 1egame platform is fully optimised for mobile browsers on both Android and iOS devices. All slot titles, live casino games, and sports betting markets are accessible directly from your mobile browser without needing to download a separate app. The responsive design adapts to your screen size, and touch-friendly controls make spinning slots or placing cricket bets on the go a smooth experience across all modern smartphones.

Yes. All slot titles available on 1egame are supplied by certified third-party game content providers whose random number generators (RNGs) are independently tested and audited for fairness. Game outcomes are generated randomly and cannot be manipulated by the platform or the player. Published Return to Player (RTP) percentages for each title reflect long-run averages verified through independent testing, and this information is accessible within the game details panel.

1egame's live casino section features real human dealers streaming in real time, covering classic table games including Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti variants popular with Pakistani players. Game show-style titles with high entertainment value are also available in the lobby. Tables are available across a range of PKR stake sizes, making the live casino accessible whether you are a casual player or a high-roller.

HRG Live is a dedicated live gaming vertical on 1egame featuring a curated selection of high-energy live dealer and live game show content from the HRG provider. It offers a distinct lobbying experience separate from the main casino floor, with unique titles and table formats not found in the standard live casino section. HRG Live is accessible from the main navigation menu and requires the same 1egame account login.

Monster Dice is a fast-paced dice-based game available exclusively through 1egame's dedicated Monster Dice section. Players predict dice roll outcomes across a range of betting options, with results determined by certified RNG mechanics. It is designed for short, punchy sessions and suits players who enjoy quick-decision betting outside of traditional sports or table games. Full game rules and payout tables are displayed within the Monster Dice lobby.

1egame offers a welcome bonus to newly registered and verified players on their first qualifying PKR deposit. The specific bonus percentage, maximum bonus amount in PKR, and eligible games are detailed on the Promotions page of the 1egame platform and are subject to change. New players are encouraged to review the current offer at the time of registration to understand what is available and any associated wagering requirements.

Wagering requirements specify how many times a bonus amount must be bet before the resulting winnings can be withdrawn as real PKR cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in qualifying bets before withdrawal. Not all games contribute equally — slots may contribute 100% while live casino games may contribute less. Full contribution tables are listed in the bonus terms on 1egame.

Yes. 1egame operates a loyalty programme that rewards regular players with points accumulated through real-money betting activity across all products. Points can be redeemed for bonus credits, free spins, or other platform perks depending on your loyalty tier. Higher tiers unlock additional benefits including personalised account management, faster withdrawal processing, and exclusive PKR reload bonuses. Full programme details and tier criteria are available in the Loyalty section of the 1egame account dashboard.

No. Bonus credits on 1egame must meet the stated wagering requirements before any associated winnings can be converted to withdrawable real PKR funds. Your deposit amount itself is separate and may be withdrawable before wagering requirements are completed, depending on the specific bonus terms. Attempting to withdraw before requirements are met will typically result in the bonus and bonus-derived winnings being forfeited. Always read the individual bonus terms before opting in.

1egame operates under internationally recognised gaming licensing standards, which impose strict requirements around player fund security, fair play, responsible gaming tools, and anti-money laundering compliance. Player funds are held separately from operational funds, providing an additional layer of security. All personal and financial data transmitted on the 1egame platform is protected using 256-bit SSL encryption. 1egame serves players across Pakistan including Karachi, Lahore, Islamabad, and Faisalabad.

Log in to your 1egame account, navigate to Account Settings, and select Responsible Gaming. From there you can activate self-exclusion for periods ranging from 24 hours to permanent exclusion. The restriction takes effect immediately upon confirmation. During exclusion, your account is fully locked and no promotional messages will be sent. If you cannot access your account, contact 1egame's 24/7 live chat support and the team will apply the exclusion directly on your behalf.

1egame provides a comprehensive suite of responsible gaming controls: PKR deposit limits (daily, weekly, or monthly), loss limits, wager limits, session time limits, reality check pop-ups, cool-off periods, promotional opt-out, and full self-exclusion. All tools are accessible from the Responsible Gaming section of your account settings and most activate immediately. 1egame encourages all players — especially those in Lahore, Karachi, and Islamabad — to set boundaries that match their personal financial situation.

1egame customer support is available 24 hours a day, 7 days a week via live chat accessible directly from within the platform after logging in. For non-urgent written queries — including responsible gaming requests, account complaints, or data subject requests — you can email [email protected]. The support team handles all queries in English and aims to respond to email correspondence within 2 business days. Live chat is recommended for immediate account or payment issues.