1egame Privacy Policy — Your Data, Your Rights, Our Commitment

1. Who We Are

This Privacy Policy is issued by 1egame ("1egame", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://1egame.net and any associated mobile applications or services. 1egame operates under internationally recognised gaming licensing standards and is committed to handling all personal data in accordance with the data protection principles embedded within those licensing frameworks.

For the purposes of this Privacy Policy, 1egame acts as the data controller in respect of personal data collected from players who register accounts on the platform, including players located in Karachi, Lahore, Islamabad, Faisalabad, and all other cities across Pakistan.

2. Data We Collect

1egame collects personal data through several channels — directly from you during account registration and use, automatically through your interaction with our platform, and in limited circumstances from trusted third-party verification providers. The categories of data we collect are as follows:

2.1 Registration and Identity Data

• Full legal name as it appears on your national identity card (CNIC) or passport
• Date of birth (used to verify that you are 21 years of age or above)
• Pakistani mobile number (03XX format) or email address used for account creation
• Residential address, including city and province within Pakistan
• CNIC number or passport number, collected during Know Your Customer (KYC) verification
• Copies of identity documents submitted for KYC or age verification purposes

2.2 Financial and Transaction Data

• Payment method details associated with deposits and withdrawals, including JazzCash account numbers, EasyPaisa wallet references, and bank account details for HBL, UBL, or Meezan Bank
• Deposit amounts, withdrawal amounts, and transaction histories in PKR
• Source-of-funds documentation submitted in connection with enhanced due diligence

2.3 Gaming and Betting Activity Data

• Betting history across cricket, PSL markets, live casino, slots, HRG Live, and Monster Dice
• Game session durations, wagering volumes, win and loss records
• Responsible gaming tool settings including deposit limits, session limits, and self-exclusion status

2.4 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type and version
• Platform interaction logs, including login timestamps, page visits, and feature usage patterns
• Cookie identifiers and similar tracking data as described in Section 5

2.5 Communication Data

• Records of communications between you and 1egame customer support via live chat or email
• Complaints, feedback, and dispute correspondence
• Responses to surveys or promotional participation where applicable

3. How We Use Your Data

1egame uses the personal data it collects for specific, defined purposes. The table below summarises the primary purposes for which your data is processed and the corresponding data categories involved:

1egame does not use personal data for automated decision-making that produces significant legal or similarly material effects without providing an opportunity for human review upon request.

4. Legal Bases for Processing

1egame processes personal data on the basis of one or more of the following lawful grounds, depending on the purpose of processing:

• Contractual necessity: Processing that is required to fulfil our obligations to you under the 1egame Terms and Conditions — including account management, payment processing, and provision of gaming services — is carried out on the basis that it is necessary for the performance of the contract between us.
• Legal obligation: Processing carried out to comply with applicable anti-money laundering requirements, licensing obligations, age verification mandates, and other regulatory duties is conducted on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is conducted on the basis of 1egame's legitimate interests, where those interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications, certain cookie placements, and any other processing activities that are not strictly necessary for the provision of services is conducted on the basis of your explicit consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

The 1egame platform uses cookies and similar tracking technologies to support platform functionality, measure performance, and — where you have consented — personalise your experience. The following categories of cookies are deployed:

• Strictly necessary cookies: These cookies are essential for the 1egame platform to function correctly. They manage session authentication, maintain your logged-in state, and support core security features. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: These cookies remember your preferences — such as language settings and responsible gaming limit configurations — to provide a more consistent experience across sessions.
• Analytics cookies: With your consent, 1egame uses analytics cookies to understand how players interact with the platform, which pages receive the most engagement, and where technical issues may occur. This data is used in aggregate form to improve the service.
• Marketing cookies: With your consent, marketing cookies may be used to deliver promotional content that is relevant to your interests and to measure the effectiveness of 1egame's advertising campaigns.

You can manage your cookie preferences at any time through the Cookie Settings panel accessible from the footer of the 1egame platform. Note that disabling certain cookie categories may affect your experience on the platform.

6. Data Sharing and Disclosure

1egame does not sell, rent, or otherwise commercialise your personal data. However, in order to provide and operate the 1egame platform lawfully and effectively, personal data may be shared with the following categories of recipients in limited and controlled circumstances:

• Payment service providers: Financial data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely for the purpose of processing your PKR deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Identity verification providers: KYC and age verification data may be shared with accredited third-party identity verification services engaged by 1egame to confirm the authenticity of documents and the identity of account holders.
• Game content providers: Certain technical identifiers may be shared with certified live casino and game content providers to facilitate seamless game delivery and to support the integrity of game outcomes.
• Fraud prevention and security services: Data may be shared with specialist fraud detection providers for the purpose of identifying and preventing fraudulent activity, money laundering, or other prohibited conduct on the platform.
• Licensing and regulatory authorities: 1egame may be required to disclose personal data to gaming licensing authorities, financial regulators, or law enforcement agencies in connection with regulatory audits, investigations, or legal proceedings. Such disclosures are made only to the extent strictly required by applicable law or licensing obligation.
• Professional advisers: Data may be disclosed to legal, financial, or other professional advisers engaged by 1egame where necessary for the conduct of business, subject to appropriate confidentiality obligations.

All third parties with whom 1egame shares personal data are required to handle that data in a manner consistent with the data protection standards set out in this Privacy Policy and in any applicable contractual data processing agreements.

7. Data Retention

1egame retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable licensing, regulatory, or legal obligations. The following general retention periods apply:

• Active account data: Personal data associated with an active 1egame account is retained for the duration of the account's existence and for a minimum period of five years following permanent account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records including PKR deposit and withdrawal history are retained for a minimum of five years from the date of the transaction.
• KYC documentation: Identity verification documents, including CNIC copies and related correspondence, are retained for the period required by applicable licensing standards, typically five years from the date of submission.
• Responsible gaming records: Records of self-exclusion requests, deposit limit settings, and related responsible gaming interactions are retained for a minimum of five years to prevent circumvention of these protections upon account re-registration.
• Marketing data: Where consent to receive marketing communications has been withdrawn, the record of that withdrawal is retained indefinitely to prevent inadvertent future marketing contact.
• Technical and log data: Server logs and technical interaction data are typically retained for up to 12 months for security and performance monitoring purposes, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its reconstruction or re-identification.

8. Data Security

1egame employs a multi-layered approach to data security, combining technical, organisational, and procedural measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 1egame platform
• Encryption at rest for all sensitive personal data stored on 1egame servers
• Multi-factor authentication requirements for account access, including OTP verification to your registered Pakistani mobile number
• Role-based access controls limiting staff access to personal data strictly to what is required for their specific functions
• Regular security audits and penetration testing conducted by independent security specialists
• Formal data breach response procedures, including notification protocols where a breach is likely to result in material risk to affected individuals

Notwithstanding these measures, no online platform can guarantee absolute security. Players are reminded to use strong, unique passwords for their 1egame accounts, to keep their registered mobile number active and secure, and to contact 1egame support immediately if they suspect any unauthorised access to their account.

9. Your Rights

As a 1egame account holder, you hold the following rights in respect of the personal data we hold about you. Requests to exercise any of these rights should be submitted to 1egame's data team at [email protected]. We will respond to all valid requests within 30 days of receipt:

10. Marketing Communications

With your consent, 1egame may contact you with promotional communications about new games, betting markets, bonus offers, PSL season promotions, and other 1egame services. Marketing communications may be delivered via SMS to your registered Pakistani mobile number, via email, or via in-platform notifications.

You may withdraw your consent to receive marketing communications at any time through one of the following methods:

• Updating your communication preferences in the Account Settings section of your 1egame dashboard
• Using the unsubscribe link included in any 1egame marketing email
• Contacting 1egame customer support via live chat or at [email protected] with a request to opt out of marketing

Withdrawal of marketing consent does not affect your ability to continue using the 1egame platform or accessing any part of the service. Operational communications — such as account security alerts, deposit confirmations, withdrawal notifications, and KYC request notices — are not marketing communications and will continue to be sent regardless of your marketing preferences, as they are necessary for the management of your account.

11. Minors

The 1egame platform is strictly for individuals aged 21 years and above. 1egame does not knowingly collect personal data from anyone under the age of 21. Age verification is conducted at the point of registration and during subsequent KYC procedures to enforce this requirement.

If 1egame becomes aware that personal data has been collected from an individual who is under 21 years of age, all associated data will be deleted and the account will be permanently closed without delay. Any PKR balance held in such an account will be handled in accordance with applicable licensing standards and compliance procedures.

If you have reason to believe that a person under 21 has registered an account on 1egame, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

12. Changes to This Privacy Policy

1egame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable regulatory obligations. When material changes are made, 1egame will notify registered players via their registered email address or mobile number, and will publish the updated Policy on the 1egame platform with a revised effective date prominently indicated.

We encourage you to review this Privacy Policy periodically to stay informed about how 1egame is protecting your personal data. Your continued use of the 1egame platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Where changes to the Policy require fresh consent from you — for example, where a new category of data processing is introduced that relies on consent as its legal basis — 1egame will seek that consent explicitly before the new processing commences.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 1egame handles your personal data, please reach out through one of the following channels:

When submitting a data subject request, please include your registered mobile number or email address and your 1egame account identifier to allow our team to locate your records and process your request efficiently. 1egame serves players across Pakistan including Karachi, Lahore, Islamabad, and Faisalabad and all privacy requests are handled in English by our dedicated compliance team.